Seller: FASHION GROUP POLAND MADEJSKI General Partnership, ul. Dr. Jerzego Lutza 26, 05-092 Dąbrowa, Tax ID (NIP): 5242913942, e-mail: info@italiamoda.pl, operator of the online store www.italiamoda.pl.

Using the Store constitutes acceptance of these Terms and Conditions. The Store conducts wholesale (B2B) sales only for entrepreneurs with an active Tax Identification Number (NIP). Prices and purchasing options are visible only to registered Customers.

All prices shown on the website are expressed in Polish zloty and do not include shipping costs. The price valid at the time of order placement applies. The Seller reserves the right to change prices, introduce or withdraw promotions, and modify the product range; such changes do not affect already confirmed orders.

Definitions

1. Store / Service – the italiaModa.pl sales platform and its subpages.
2. Customer – an entrepreneur (NIP, REGON) who has an account or places an Order.
3. Product – goods offered in the Store.
4. Order – a declaration of intent by the Customer aimed at concluding a Sales Agreement.
5. Sales Agreement – a distance contract concluded between the Seller and the Customer.
6. Registration – the process of creating a Customer account.
7. Privacy Policy / Cookies – documents defining the rules for data processing and the use of cookies.

Technical Requirements and Security

• Internet access, an up-to-date browser, and an active e-mail address.
• Cookies and JavaScript enabled — details in the Privacy Policy.
• The Seller applies appropriate technical and organizational measures (TLS/SSL, access control, backups) to protect data and transactions.

Registration and Verification

1. Creating an account is free and requires acceptance of the Terms and the Privacy Policy.
2. The Customer must provide true and up-to-date company information (name, NIP, REGON, address, contact details). The Seller may request verification documents.
3. The Seller may suspend, restrict, or delete an account in case of legal violations, non-verification, or false data.
4. The Customer must secure login credentials and is responsible for actions taken by anyone using them.
5. The Customer must notify the Seller within 7 days of changes in VAT/VAT-EU status or other circumstances relevant to settlements (e.g. intra-Community acquisitions).

Orders and Conclusion of Contract

1. Minimum net order value: PLN 300 (excluding shipping costs).
2. Orders are placed after logging in, by adding products to the cart and selecting “order with payment obligation.”
3. After placing an order, the Customer receives an e-mail summary (products, prices, delivery costs, lead time).
4. Standard processing time: 1 business day; if unavailable, it may extend to 2–7 business days (notification by e-mail).
5. In case of prepayment, processing begins after funds are credited to the Seller’s account.
6. The Seller may refuse to process all or part of an order for justified reasons (outstanding payments, obvious error, product unavailability, verification failure); any payments are refunded accordingly.
7. Retention of ownership: goods remain the property of the Seller until full payment is received (Art. 589 of the Civil Code).
8. Once the shipment has been dispatched, the order cannot be canceled or modified.

Prices, Promotions, and Obvious Errors

1. Prices may change; for accepted orders, the price valid at order placement applies.
2. Promotions are valid until stocks are exhausted or until the date specified in promotional materials.
3. In case of an obvious error (e.g. clearly incorrect price), the Seller will inform the Customer and offer to continue under correct terms or cancel with a full refund.
4. Product photos and descriptions are for reference only and may slightly differ from the actual product (color shades, finishing details).

Payments and Invoices

1. Payment methods: Przelewy24, bank transfer, or cash on delivery (if available).
2. Lack of online payment within 30 minutes of order placement results in automatic cancellation.
3. Electronic invoices are sent to the e-mail address linked to the Customer’s account.
4. Intra-Community supply (0% VAT): applies to EU Customers with a valid VAT-EU number verified in VIES, provided certain conditions are met (shipment, proof, valid VAT-EU number). Until verification, domestic VAT may apply.
5. Changes to invoice details after issuance are only possible within legal limits (credit note / corrective invoice).

International Customers (EU and Non-EU)

1. EU – Intra-Community Supply (WDT, VAT-EU): Sales to EU businesses with valid VAT-EU (VIES) numbers may qualify for 0% VAT if: (a) goods move from Poland to another EU state, (b) the Seller holds shipping/transport proof, and (c) a correct VAT-EU number is provided. Otherwise — domestic VAT applies.
2. Non-EU – Export: 0% VAT applies if the Seller holds export confirmation (e.g. IE-599) within the statutory period; until then, VAT may be charged and later corrected.
3. Delivery terms (Incoterms® 2020): unless agreed otherwise, deliveries are made under DAP — customs duties, import taxes, and local charges are borne by the Customer.
4. EORI and import obligations: Non-EU Customers must have an EORI number and all required permits; lack thereof may delay delivery.
5. Currency and transfers: Unless agreed otherwise, settlements are in PLN; foreign transfer costs are borne by the Customer (recommended OUR option). Exchange rate per the Customer’s bank or, if agreed, the NBP rate.
6. Delivery destinations: Deliveries within the EU and selected non-EU countries are carried out via logistics partners (InPost / Apaczka). Availability and costs are shown in the cart or quoted individually.
7. International returns: In B2B relations, statutory return rights do not apply; returns only with prior Seller consent (RMA). The Customer covers shipping, customs, and import tax costs.

Delivery and Pickup

1. Shipments are handled via InPost or Apaczka.pl (e.g. InPost, DPD, DHL — depending on options selected in the cart).
2. Upon delivery, the Customer should inspect the parcel with the courier; in case of damage, a carrier damage report must be drawn up and the Seller notified immediately.
3. If the carrier is chosen by the Customer, the risk of accidental loss or damage passes to the Customer when the goods are handed over to the carrier.

Product Complaints (B2B)

1. Complaints regarding defects or discrepancies must be submitted by e-mail to info@italiamoda.pl within 14 days of receipt (include order / invoice number, description, and photos).
2. Late complaints may not be accepted, except for hidden defects.
3. The Seller does not accept parcels sent cash on delivery.
4. Complaints are processed within 14 days of receipt of the returned goods. If approved, the product will be replaced or, if unavailable, the price and original shipping cost refunded.
5. Return address: ITALIAMODA, CH EUROPEAN, ul. Marii Świątkiewicz 51, box A-28, ul. Nadrzeczna 7a, 05-552 Wólka Kosowska.

Electronic Service Complaints

1. Any malfunction of the Store (forms, payments) should be reported by e-mail, including a description of the issue, date, and contact details.
2. The Seller responds within 14 days, indicating how the issue will be resolved or the expected repair time.

Personal Data and Cookies (GDPR)

1. The data controller is FASHION GROUP POLAND MADEJSKI General Partnership. Data are processed for account registration, order fulfillment, billing, complaint handling, and — with consent — marketing (newsletter).
2. Providing data is voluntary but necessary to conclude and perform the contract. The Customer has the right to access, rectify, delete, restrict processing, transfer data, object, and lodge a complaint with the President of the Personal Data Protection Office (UODO).
3. Detailed information on data processing and cookies is available in the Store’s Privacy Policy.

Intellectual Property and Permitted Use

1. All content, photos, and product descriptions on the Store are protected by copyright. Copying or distribution without the Seller’s consent is prohibited.
2. The Customer may use materials (e.g. product photos) solely for retail sales of original goods purchased from the Store; any other use requires written consent.
3. It is prohibited to upload unlawful content, infringe third-party rights, send spam, or disrupt Store operation.

Liability and Force Majeure

1. The Seller is liable for goods free from defects. In B2B relations, liability is limited to the order value, excluding indirect or consequential damages, unless caused by intent or gross negligence.
2. Force majeure refers to external events beyond the parties’ control (e.g. natural disasters, fires, wars, strikes, government acts, system failures) that make contract performance impossible or significantly hinder it. During such events, performance is suspended.

Final Provisions

1. The Seller may amend these Terms for valid reasons (changes in law, service scope, security, organizational matters). Customers are notified by e-mail at least 7 days before the changes take effect.
2. Orders placed before the effective date of amendments are governed by the previous Terms.
3. Polish law applies. Disputes shall be resolved by a court competent for the Seller’s registered office, unless mandatory provisions state otherwise.
4. Invalidity of any provision does not affect the validity of the remaining provisions (severability clause).
5. Assignment prohibition: Transferring contractual rights or obligations to third parties requires the Seller’s consent.

© FASHION GROUP POLAND MADEJSKI Sp.j. – italiaModa.pl